Last updated: October 10, 2026
Your privacy matters to us. This policy explains what information we collect, how we use it, and the steps we take to protect it when you visit Punroyal or place an order through our website.
Punroyal is committed to safeguarding the privacy and personal data of all our customers.
We may collect personal information such as your name, email address, phone number, shipping address, billing information, and order details. We may also gather limited technical data such as browser type, device information, and site usage activity to improve the shopping experience.
Your information is used to process orders, deliver products, provide customer support, send important order updates, improve site functionality, and maintain the security of our platform. We may also use contact details to share relevant product or promotional updates where permitted.
Payment transactions are processed through trusted third-party payment providers (Razorpay). We do not intentionally store full sensitive payment credentials on our servers. We take reasonable administrative and technical steps to protect personal information from unauthorized access, misuse, or disclosure.
We share customer data only where necessary to complete services such as payment processing, order fulfillment, shipping (via Shiprocket), and legal compliance. We do not sell your personal information to third parties for independent marketing purposes.
Our website may use cookies or similar technologies to remember preferences, support login or cart behavior, and understand how visitors interact with pages. These tools help us improve performance, usability, and relevance across the site.
We retain personal information for as long as needed to fulfill orders, maintain business records, resolve disputes, meet legal obligations, and support legitimate operational needs.
You may contact us to request correction, update, or deletion of personal information where applicable. Depending on the nature of the request and legal requirements, some records may need to be retained for compliance or transaction history purposes.
We may revise this privacy policy from time to time to reflect updates in our services, technology, or legal obligations. Any changes become effective when posted on this page.
If you have questions about how your information is handled, email us at punroyal.collab@gmail.com or call +91 9115895000.
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